Privacy Policy

Introduction

This Privacy Policy describes how 2b99 ("we", "us", or "our") collects, processes, uses, and safeguards the personal information of users ("you" or "your") who register for or use our online casino and sports betting services, accessible at https://2b99.vip. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy in full.

This policy applies to all players, visitors, and prospective users across Bangladesh, including those accessing 2b99 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your data with full transparency, responsibility, and respect.

Information We Collect

When you register and use 2b99, we collect certain categories of personal data necessary to provide you with a secure, compliant, and personalised betting experience. The types of information we may collect include:

• Identity data: full name, date of birth, nationality, and government-issued identification details required for account verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh.
• Financial data: deposit and withdrawal history, payment method identifiers (such as bKash, Nagad, Rocket, or Upay mobile wallet numbers), and transaction records.
• Technical data: IP address, browser type, operating system, device identifiers, session logs, and geolocation data derived from your internet connection.
• Behavioural data: game history, wagering patterns, bet frequency, preferred game categories (cricket betting, slots, live casino), and platform interaction logs.

How We Use Your Information

All personal data collected by 2b99 is used solely for lawful purposes directly related to the operation, improvement, and security of our platform. Specifically, we use your information to:

• Create, maintain, and secure your 2b99 player account, including verifying your identity in accordance with responsible gaming and anti-fraud standards.
• Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to manage your account balance accurately.
• Deliver personalised game recommendations, bonus offers, and promotional communications based on your activity and preferences on 2b99.
• Detect and prevent fraudulent activity, money laundering, and any unauthorised access to or misuse of our platform or player accounts.
• Respond to your customer support queries, complaints, and account-related requests promptly and accurately, in line with our 24/7 support commitment.

Data Sharing and Disclosure

2b99 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is treated as strictly confidential. We may share your personal information only in the following limited circumstances:

Any third party receiving your data is bound by strict confidentiality obligations and may use it only for the purpose for which it was shared. We require all data processors to maintain data security standards equivalent to our own. Categories of recipients include:

• Payment processors and mobile financial service providers (such as bKash, Nagad, Rocket) required to complete your financial transactions securely.
• Identity verification and KYC (Know Your Customer) service providers engaged to authenticate player accounts and reduce fraud.
• Relevant regulatory or law enforcement authorities where disclosure is required by applicable law, court order, or to protect the safety of our players and platform integrity.

Cookies and Tracking Technologies

2b99 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity, and gather aggregated analytics about how our platform is used. Cookies are small text files placed on your device when you visit our site. They do not contain personally identifiable information on their own but may be associated with your account when you are logged in.

You may configure your mobile browser or device settings to refuse cookies or receive a notification before a cookie is set. Please note that disabling certain cookies may affect the functionality of your 2b99 account, including the ability to log in, maintain game sessions, or access personalised content. We do not use any third-party advertising tracking or cross-site behavioural profiling cookies.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. As a general rule, active player account data is retained for the duration of your account plus a period of up to five (5) years following account closure, in line with standard record-keeping requirements for online gaming platforms operating in the Bangladesh market.

When personal data is no longer required, we take reasonable steps to ensure it is securely deleted, anonymised, or rendered inaccessible. We do not retain data speculatively or for purposes beyond those stated in this policy.

Your Data Rights

As a 2b99 user, you hold the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting us at the email address provided at the end of this policy:

• Right of access: you may request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and details of any third parties with whom it has been shared.
• Right of rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right of erasure: in certain circumstances, you may request that we delete your personal data, subject to our obligations to retain records under applicable law and responsible gaming requirements.
• Right to restrict processing: you may request that we limit how we use your personal data in situations where its accuracy is contested or where our processing is unlawful but you do not want it deleted.
• Right to object: you may object to the processing of your personal data for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing.

We will respond to all data rights requests within a reasonable timeframe. For urgent matters or account security concerns, please contact our 24/7 support team directly at [email protected].

Data Security Measures

2b99 takes data security seriously. We implement industry-standard technical and organisational safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data in transit between your device and our servers, secure storage architecture with access controls, regular security audits, and staff training on data protection procedures.

While we take all reasonable precautions to secure your data, no digital platform can guarantee absolute security. If you suspect any unauthorised access to your 2b99 account, please contact us immediately at [email protected] so that we can take prompt action to investigate and contain the issue.

Payment Data and Mobile Wallets

All financial transactions on 2b99, including deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, are handled through secure, encrypted payment channels. We do not store full payment card numbers or complete mobile wallet credentials on our platform servers. Where partial payment data (such as masked account references) is retained, it is solely for the purpose of reconciling transactions and responding to disputes or queries.

Players are responsible for maintaining the security of their own mobile wallet accounts and PINs. 2b99 will never ask for your full bKash PIN, Nagad PIN, or any complete mobile banking password via email, chat, or any other channel. If you receive such a request, it is fraudulent — please report it to us and to your mobile financial service provider immediately.

Age Restriction and Minors

2b99 is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal data belonging to anyone under the age of 21. During account registration, users are required to confirm their age and submit valid identity documentation for verification. If we discover that personal data has been provided by or for a user under the age of 21, we will take immediate steps to close the account and delete the associated data. Parents and guardians are encouraged to use device-level parental controls to restrict access to gambling platforms for those under the legal age in their household.

Changes to This Privacy Policy

2b99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, technology, legal obligations, or regulatory requirements. When material changes are made to this policy, we will notify registered users via the email address associated with their account and will publish the revised policy on this page with an updated effective date.

Your continued use of the 2b99 platform following the publication of any updated Privacy Policy constitutes your acceptance of those changes. We encourage all users to review this page periodically to stay informed of how we protect your information. Questions regarding a specific update may be sent to [email protected].

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 2b99 handles your personal data, please reach out to our dedicated privacy support team. We are committed to resolving all privacy-related queries promptly and professionally, in line with our 24/7 customer support standards.

You may contact us at any time by emailing [email protected]. Please include your registered username and a brief description of your query so that our team can assist you as efficiently as possible. All privacy correspondence is handled with strict confidentiality.